/* ============================================================
 * PLANÔVA — suporte dentro do aplicativo
 * Acesso compartilhado pelos modelos 1x e 2x e pelas três visões.
 * ============================================================ */

#fab-support {
  position: fixed;
  right: 28px;
  bottom: 28px;
  z-index: 8000;
}

.support-return-toast {
  position: absolute;
  right: 62px;
  bottom: -12px;
  width: 330px;
  min-height: 68px;
  display: grid;
  grid-template-columns: 38px minmax(0,1fr) 26px;
  align-items: center;
  gap: 11px;
  padding: 12px 11px 12px 13px;
  border: 1px solid #a9c2ed;
  border-radius: 13px;
  color: #17285d;
  background: rgba(255,255,255,.98);
  box-shadow: 0 10px 30px rgba(30,67,145,.2), 0 2px 7px rgba(30,67,145,.09);
  font-family: 'Century Gothic','Outfit','Segoe UI',sans-serif;
  opacity: 0;
  transform: translateX(13px) scale(.97);
  transform-origin: right center;
  pointer-events: none;
  cursor: pointer;
  transition: opacity .22s ease, transform .3s cubic-bezier(.22,1,.36,1);
}

.support-return-toast::before,
.support-return-toast::after {
  content: '';
  position: absolute;
  top: 50%;
  width: 0;
  height: 0;
  transform: translateY(-50%);
}

.support-return-toast::before {
  right: -17px;
  border-top: 13px solid transparent;
  border-bottom: 13px solid transparent;
  border-left: 17px solid #a9c2ed;
}

.support-return-toast::after {
  right: -15px;
  border-top: 12px solid transparent;
  border-bottom: 12px solid transparent;
  border-left: 16px solid rgba(255,255,255,.98);
}

.support-return-toast[hidden] { display: none; }
.support-return-toast.is-visible { opacity: 1; transform: translateX(0) scale(1); pointer-events: auto; }

.support-return-toast-icon {
  width: 38px;
  height: 38px;
  display: grid;
  place-items: center;
  border-radius: 11px;
  color: #2f65cf;
  background: #e8f0ff;
}

.support-return-toast-icon svg {
  width: 19px;
  height: 19px;
  fill: none;
  stroke: currentColor;
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.support-return-toast-copy { min-width: 0; display: grid; gap: 3px; }
.support-return-toast-copy strong { color: #2357bd; font-size: 12.5px; line-height: 1.2; }
.support-return-toast-copy > span { overflow: hidden; color: #65708e; font-size: 10.5px; line-height: 1.3; text-overflow: ellipsis; white-space: nowrap; }

.support-return-toast-close {
  width: 26px;
  height: 26px;
  display: grid;
  place-items: center;
  padding: 0;
  border: 0;
  border-radius: 7px;
  color: #99a5bf;
  background: transparent;
  cursor: pointer;
  transition: color .15s ease, background .15s ease;
}

.support-return-toast-close:hover,
.support-return-toast-close:focus-visible { color: #2f65cf; background: #edf3ff; outline: 0; }
.support-return-toast-close svg { width: 14px; height: 14px; fill: none; stroke: currentColor; stroke-width: 2.2; stroke-linecap: round; }

.support-return-toast-progress {
  position: absolute;
  right: 10px;
  bottom: -1px;
  left: 10px;
  height: 3px;
  overflow: hidden;
  border-radius: 999px;
}

.support-return-toast-progress::before {
  content: '';
  display: block;
  width: 100%;
  height: 100%;
  border-radius: inherit;
  background: linear-gradient(90deg,#2f65cf,#62a0ff);
  transform-origin: left center;
}

.support-return-toast.is-visible .support-return-toast-progress::before { animation: support-return-toast-progress 8s linear both; }

@keyframes support-return-toast-progress { to { transform: scaleX(0); } }

body.my-tickets-modal-open { overflow: hidden; }

#btn-support.menu-aberto + .fab-tooltip {
  opacity: 0 !important;
  visibility: hidden !important;
  transition-delay: 0s !important;
}

.app-support-fab {
  position: relative;
  width: 44px;
  height: 44px;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 0;
  border: 0;
  border-radius: 50%;
  color: #fff;
  background: #3a6edc;
  box-shadow: 0 4px 16px rgba(58,110,220,.38);
  cursor: pointer;
  transition: background .18s ease, box-shadow .18s ease, transform .18s ease;
}

.support-notification-badge {
  position: absolute;
  top: -6px;
  right: -7px;
  min-width: 20px;
  height: 20px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 0 5px;
  border: 2px solid #fff;
  border-radius: 999px;
  color: #fff;
  background: #e6536b;
  box-shadow: 0 4px 12px rgba(171,35,62,.34);
  font-family: 'Century Gothic','Outfit','Segoe UI',sans-serif;
  font-size: 10px;
  font-weight: 800;
  line-height: 1;
  pointer-events: none;
}
.support-notification-badge[hidden] { display: none; }
.support-menu-notification-badge {
  position: absolute;
  top: 4px;
  right: 5px;
  min-width: 20px;
  height: 20px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  margin: 0;
  padding: 0 5px;
  border-radius: 999px;
  color: #fff;
  background: #e6536b;
  box-shadow: 0 3px 9px rgba(171,35,62,.24);
  font-size: 10px;
  font-weight: 800;
  line-height: 1;
}
.support-menu-notification-badge[hidden] { display: none; }

.app-support-fab svg {
  width: 19px;
  height: 19px;
  fill: none;
  stroke: currentColor;
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.app-support-fab:hover {
  background: #2a5bc8;
  box-shadow: 0 6px 20px rgba(58,110,220,.46);
  transform: scale(1.08);
}

.app-support-fab:active { transform: scale(.98); }
.app-support-fab:focus-visible { outline: 3px solid rgba(58,110,220,.25); outline-offset: 3px; }

.app-support-menu {
  position: absolute;
  right: 0;
  bottom: 56px;
  width: 188px;
  padding: 8px;
  border: 1.5px solid #a3c0ef;
  border-radius: 14px;
  background: #fff;
  box-shadow: 0 8px 32px rgba(28,63,145,.18);
  opacity: 0;
  transform: translateY(8px) scale(.96);
  transform-origin: right bottom;
  pointer-events: none;
  transition: opacity .2s ease, transform .2s cubic-bezier(.34,1.15,.64,1);
}

.app-support-menu[hidden] { display: none; }
.app-support-menu.is-open { opacity: 1; transform: translateY(0) scale(1); pointer-events: auto; }

.app-support-menu button {
  position: relative;
  width: 100%;
  min-height: 39px;
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 9px 11px;
  border: 0;
  border-radius: 9px;
  color: #1a2a5e;
  background: none;
  font-family: inherit;
  font-size: 12px;
  font-weight: 700;
  text-align: left;
  cursor: pointer;
  transition: color .15s ease, background .15s ease;
}
#support-my-tickets { padding-right: 35px; white-space: nowrap; }
#support-my-tickets > span:not(.support-menu-notification-badge) { white-space: nowrap; }

.app-support-menu button:hover,
.app-support-menu button:focus-visible { color: #1c3f91; background: rgba(58,110,220,.07); outline: 0; }
.app-support-menu svg { width: 15px; height: 15px; flex: 0 0 15px; fill: none; stroke: #3a6edc; stroke-width: 2.2; stroke-linecap: round; stroke-linejoin: round; }

.my-tickets-modal {
  position: fixed;
  z-index: 100000;
  inset: 0;
  display: grid;
  place-items: center;
  padding: 24px;
  font-family: 'Century Gothic','Outfit','Segoe UI',sans-serif;
}

.my-tickets-modal[hidden] { display: none; }
.my-tickets-backdrop { position: absolute; inset: 0; background: rgba(5,14,47,.62); backdrop-filter: blur(8px); animation: support-fade-in .24s ease both; }
.my-tickets-dialog {
  position: relative;
  width: min(920px,calc(100vw - 48px));
  max-height: min(680px,calc(100vh - 48px));
  display: flex;
  flex-direction: column;
  overflow: hidden;
  border: 1px solid rgba(129,157,211,.35);
  border-radius: 24px;
  background: linear-gradient(155deg,#fff 0%,#f9fbff 100%);
  box-shadow: 0 28px 80px rgba(10,31,84,.3), inset 0 1px 0 #fff;
  animation: support-dialog-in .3s cubic-bezier(.22,1,.36,1) both;
}

.my-tickets-notification-fab {
  position: absolute;
  z-index: 8;
  top: 50%;
  right: 17px;
  width: 38px;
  height: 38px;
  display: grid;
  place-items: center;
  padding: 0;
  border: 2px solid #fff;
  border-radius: 50%;
  color: #fff;
  background: linear-gradient(145deg,#2f65d2,#174696);
  box-shadow: 0 10px 27px rgba(24,67,157,.3);
  cursor: pointer;
  transform: translateY(-50%);
  transition: transform .18s ease, box-shadow .18s ease, background .18s ease;
}
.my-tickets-notification-fab[hidden] { display: none; }
.my-tickets-notification-fab:hover { background: linear-gradient(145deg,#3a73e5,#1b4fa9); box-shadow: 0 13px 31px rgba(24,67,157,.38); transform: translateY(-50%) scale(1.07); }
.my-tickets-notification-fab:focus-visible { outline: 3px solid rgba(58,110,220,.3); outline-offset: 3px; }
.my-tickets-notification-fab > svg { width: 17px; height: 17px; fill: none; stroke: currentColor; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }
.my-tickets-notification-fab > span:not(.my-tickets-notification-tooltip) {
  position: absolute;
  top: -6px;
  right: -7px;
  min-width: 19px;
  height: 19px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 0 5px;
  border: 2px solid #fff;
  border-radius: 999px;
  color: #fff;
  background: #e6536b;
  box-shadow: 0 4px 12px rgba(171,35,62,.34);
  font-size: 9px;
  font-weight: 800;
  line-height: 1;
}
.my-tickets-notification-tooltip {
  position: absolute;
  top: 50%;
  right: calc(100% + 11px);
  width: max-content;
  padding: 6px 9px;
  border-radius: 8px;
  color: #fff;
  background: #10265f;
  box-shadow: 0 6px 18px rgba(9,28,73,.2);
  font-size: 9px;
  font-weight: 700;
  opacity: 0;
  pointer-events: none;
  transform: translate(5px,-50%);
  transition: opacity .16s ease, transform .16s ease;
}
.my-tickets-notification-fab:hover .my-tickets-notification-tooltip,
.my-tickets-notification-fab:focus-visible .my-tickets-notification-tooltip { opacity: 1; transform: translate(0,-50%); }
.my-ticket-row.notification-focus { animation: ticket-notification-focus 1.05s ease; }
@keyframes ticket-notification-focus {
  0%,100% { box-shadow: inset 3px 0 #4f7fe2; }
  45% { background: #e3edff; box-shadow: inset 5px 0 #285fc8, 0 0 0 3px rgba(58,110,220,.12); }
}

.my-tickets-header { display: flex; align-items: center; justify-content: space-between; gap: 24px; padding: 27px 30px 22px; border-bottom: 1px solid #e6edf9; }
.my-tickets-heading { min-width: 0; display: flex; align-items: center; gap: 15px; }
.my-tickets-header-actions { display: flex; flex: 0 0 auto; align-items: center; gap: 10px; }
.my-tickets-icon { width: 42px; height: 42px; display: grid; flex: 0 0 42px; place-items: center; border-radius: 13px; color: #fff; background: linear-gradient(145deg,#173477,#3a6edc); box-shadow: 0 8px 20px rgba(40,82,181,.2); }
.my-tickets-icon svg { width: 20px; height: 20px; fill: none; stroke: currentColor; stroke-width: 1.9; stroke-linecap: round; stroke-linejoin: round; }
.my-tickets-heading h2 { margin: 0 0 3px; color: #0f1f5c; font-size: 21px; line-height: 1.15; }
.my-tickets-heading p { margin: 0; color: #7b8bad; font-size: 11.5px; }
.my-tickets-close { width: 35px; height: 35px; display: grid; flex: 0 0 35px; place-items: center; border: 1px solid #d9e4f7; border-radius: 10px; color: #7890ba; background: #f7faff; cursor: pointer; transition: .16s ease; }
.my-tickets-close:hover { color: #1c3f91; border-color: #b8cef2; background: #edf4ff; }
.my-tickets-close svg { width: 17px; height: 17px; fill: none; stroke: currentColor; stroke-width: 2; stroke-linecap: round; }
.my-tickets-content { min-height: 390px; overflow: auto; padding: 24px 30px 30px; }

.my-tickets-content,
.my-ticket-thread-messages { scrollbar-width: thin; scrollbar-color: #4a6fa5 #e8eef8; }
.my-tickets-content::-webkit-scrollbar,
.my-ticket-thread-messages::-webkit-scrollbar { width: 5px; height: 5px; }
.my-tickets-content::-webkit-scrollbar-track,
.my-ticket-thread-messages::-webkit-scrollbar-track { background: #e8eef8; border-radius: 4px; }
.my-tickets-content::-webkit-scrollbar-thumb,
.my-ticket-thread-messages::-webkit-scrollbar-thumb { background: #4a6fa5; border-radius: 4px; }
.my-tickets-content::-webkit-scrollbar-thumb:hover,
.my-ticket-thread-messages::-webkit-scrollbar-thumb:hover { background: #1c3f91; }

.my-tickets-loading,
.my-tickets-empty,
.my-tickets-error { min-height: 330px; display: flex; flex-direction: column; align-items: center; justify-content: center; text-align: center; }
.my-tickets-loading[hidden], .my-tickets-empty[hidden], .my-tickets-error[hidden], .my-tickets-table[hidden], .my-ticket-detail[hidden] { display: none; }
.my-tickets-loading p { margin: 13px 0 0; color: #7384a8; font-size: 12px; }
.my-tickets-spinner { width: 28px; height: 28px; border: 3px solid #dfe8f8; border-top-color: #3a6edc; border-radius: 50%; animation: my-tickets-spin .8s linear infinite; }
@keyframes my-tickets-spin { to { transform: rotate(360deg); } }
.my-tickets-empty > span { width: 52px; height: 52px; display: grid; place-items: center; margin-bottom: 15px; border-radius: 16px; color: #3a6edc; background: #eaf1ff; }
.my-tickets-empty > span svg { width: 24px; height: 24px; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
.my-tickets-empty strong, .my-tickets-error strong { color: #15265e; font-size: 14px; }
.my-tickets-empty p, .my-tickets-error p { max-width: 390px; margin: 6px 0 18px; color: #8290ad; font-size: 11.5px; line-height: 1.5; }
.my-tickets-empty button, .my-tickets-error button { height: 38px; padding: 0 16px; border: 0; border-radius: 10px; color: #fff; background: linear-gradient(135deg,#1c3f91,#3a6edc); font-family: inherit; font-size: 11px; font-weight: 700; cursor: pointer; }

.my-tickets-table { overflow: hidden; border: 1px solid #dfe7f5; border-radius: 15px; background: #fff; box-shadow: 0 7px 24px rgba(26,61,139,.07); }
.my-tickets-table-head, .my-ticket-row { display: grid; grid-template-columns: 130px minmax(220px,1fr) 150px 105px 48px; align-items: center; justify-items: center; gap: 16px; text-align: center; }
.my-tickets-table-head { min-height: 45px; padding: 0 18px; color: #fff; background: linear-gradient(to right, #0a1540, #1c3f91, #3a6edc); font-size: 12px; font-weight: 700; line-height: 1.2; letter-spacing: .5px; font-synthesis: none; text-shadow: 0 1px 0 rgba(4,15,54,.24); text-transform: uppercase; }
.my-ticket-row { width: 100%; min-height: 58px; padding: 9px 18px; border: 0; border-top: 1px solid #edf1f8; color: #263866; background: #fff; font-family: inherit; font-size: 11.5px; font-weight: 400; text-align: center; cursor: pointer; transition: background .15s ease, box-shadow .15s ease; }
.my-ticket-row.has-notification { background: #f3f7ff; box-shadow: inset 3px 0 #4f7fe2; }
.my-ticket-row:hover, .my-ticket-row:focus-visible { position: relative; z-index: 1; background: #f7faff; box-shadow: inset 3px 0 #3a6edc; outline: 0; }
.my-ticket-row-protocol { color: #2355bd; font-weight: 400; letter-spacing: .15px; }
.my-ticket-row-protocol-wrap { position: relative; display: inline-flex; align-items: center; justify-content: center; }
.my-ticket-row-notification-tag { display: inline-flex; align-items: center; gap: 4px; padding: 3px 6px; border: 1px solid #c6d8fa; border-radius: 999px; color: #285fc8; background: #eaf2ff; box-shadow: 0 3px 9px rgba(42,91,200,.12); font-size: 8px; font-weight: 800; line-height: 1; text-transform: uppercase; }
.my-ticket-row-notification-tag { position: absolute; left: calc(100% + 7px); }
.my-ticket-row-notification-tag::before { content: ''; width: 5px; height: 5px; border-radius: 50%; background: #3a6edc; box-shadow: 0 0 0 2px rgba(58,110,220,.12); }
.my-ticket-row-notification-slot { width: 48px; min-height: 38px; display: grid; place-items: center; }
.my-ticket-inline-notification {
  position: relative;
  width: 36px;
  height: 36px;
  display: grid;
  place-items: center;
  border: 2px solid #fff;
  border-radius: 50%;
  color: #fff;
  background: linear-gradient(145deg,#2f65d2,#174696);
  box-shadow: 0 7px 18px rgba(24,67,157,.25);
  pointer-events: none;
}
.my-ticket-inline-notification > svg { width: 16px; height: 16px; fill: none; stroke: currentColor; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }
.my-ticket-inline-notification > span {
  position: absolute;
  top: -6px;
  right: -7px;
  min-width: 19px;
  height: 19px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 0 5px;
  border: 2px solid #fff;
  border-radius: 999px;
  color: #fff;
  background: #e6536b;
  box-shadow: 0 4px 10px rgba(171,35,62,.3);
  font-size: 9px;
  font-weight: 800;
  line-height: 1;
}
.my-ticket-row-subject { width: 100%; overflow: hidden; color: #17285f; font-weight: 400; text-overflow: ellipsis; white-space: nowrap; }
.my-ticket-row-date { color: #7e8ca9; white-space: nowrap; }
.my-ticket-status { width: max-content; display: inline-flex; align-items: center; gap: 6px; padding: 5px 9px; border: 1px solid transparent; border-radius: 99px; font-size: 9.5px; font-weight: 400; white-space: nowrap; }
.my-ticket-status::before { content: ''; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.my-ticket-status.status-novo { color: #2861cc; border-color: #cadbfa; background: #edf4ff; }
.my-ticket-status.status-em_atendimento { color: #2861cc; border-color: #cadbfa; background: #edf4ff; }
.my-ticket-status.status-em_correcao { color: #0f747d; border-color: #b9e2e5; background: #eaf9fa; }
.my-ticket-status.status-aguardando_cliente { color: #8b5ab5; border-color: #decdf0; background: #f8f1ff; }
.my-ticket-status.status-resolvido { color: #14845d; border-color: #bfe6d6; background: #ecfaf4; }
.my-ticket-status.status-encerrado { color: #6f7e9c; border-color: #dae1ed; background: #f3f5f8; }

.my-ticket-back { width: max-content; height: 35px; display: flex; align-items: center; gap: 5px; margin: 0; padding: 0 11px; border: 1px solid #d8e4f6; border-radius: 10px; color: #5472ae; background: #f7faff; font-family: inherit; font-size: 10.5px; font-weight: 700; cursor: pointer; }
.my-ticket-back[hidden] { display: none; }
.my-ticket-back:hover { color: #1c3f91; border-color: #b6cced; background: #f5f8ff; }
.my-ticket-back svg { width: 15px; height: 15px; fill: none; stroke: currentColor; stroke-width: 2.2; stroke-linecap: round; stroke-linejoin: round; }
.my-ticket-detail-top { display: flex; align-items: flex-start; justify-content: space-between; gap: 24px; }
.my-ticket-protocol { display: block; margin-bottom: 6px; color: #3470dd; font-size: 10px; font-weight: 800; letter-spacing: .6px; }
.my-ticket-detail h3 { max-width: 620px; margin: 0; color: #10215a; font-size: 21px; line-height: 1.25; }
.my-ticket-response-time { width: max-content; max-width: 100%; display: flex; align-items: center; gap: 7px; margin-top: 12px; color: #7283a4; font-size: 9.5px; line-height: 1.4; }
.my-ticket-response-time svg { width: 14px; height: 14px; flex: 0 0 14px; fill: none; stroke: #5f82c7; stroke-width: 1.9; stroke-linecap: round; stroke-linejoin: round; }
.my-ticket-response-time strong { color: #526eaa; font-weight: 750; }
.my-ticket-message { margin-top: 24px; padding: 19px 20px; border: 1px solid #dfe7f5; border-radius: 14px; background: #fff; box-shadow: 0 6px 20px rgba(27,60,132,.05); }
.my-ticket-message > span { color: #7787a7; font-size: 9px; font-weight: 800; letter-spacing: .55px; text-transform: uppercase; }
.my-ticket-message p { margin: 10px 0 0; color: #32436d; font-size: 12.5px; line-height: 1.65; white-space: pre-wrap; }
.my-ticket-thread { margin-top: 18px; overflow: hidden; border: 0; border-radius: 0; background: transparent; box-shadow: none; }
.my-ticket-thread[hidden] { display: none; }
.my-ticket-thread-heading { display: flex; align-items: center; justify-content: center; gap: 10px; padding: 14px 18px 4px; }
.my-ticket-thread-heading::before,
.my-ticket-thread-heading::after { content: ''; flex: 1; height: 1px; background: #e5ebf6; }
.my-ticket-thread-heading span { display: inline-flex; align-items: center; gap: 7px; color: #66799f; font-size: 9px; font-weight: 750; letter-spacing: .35px; }
.my-ticket-thread-heading span::before { content: ''; width: 5px; height: 5px; border-radius: 50%; background: #3a6edc; box-shadow: 0 0 0 3px rgba(58,110,220,.09); }
.my-ticket-thread-messages { position: relative; max-height: 290px; overflow: auto; padding: 10px 16px 12px 34px; background: transparent; }
.my-ticket-thread-empty { margin: 8px auto; color: #8390aa; font-size: 10.5px; line-height: 1.5; text-align: center; }
.my-ticket-thread-empty.is-error { color: #c94747; }
.ticket-history-loading { min-height: 82px; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 10px; color: #7183a7; font-size: 10.5px; text-align: center; }
.ticket-history-older-loading { padding: 8px 10px 3px; color: #7c8cab; font-size: 9.5px; text-align: center; }
.ticket-history-spinner { width: 34px; height: 34px; flex: 0 0 auto; border: 3px solid rgba(58,110,220,.18); border-top-color: #3a6edc; border-radius: 50%; animation: ticket-history-spin .8s linear infinite; }
@keyframes ticket-history-spin { to { transform: rotate(360deg); } }
.my-ticket-thread-item { position: relative; z-index: 1; box-sizing: border-box; width: 100%; margin: 8px 0; padding: 11px 13px 12px 12px; border: 0; border-left: 4px solid #2f65cf; border-radius: 0 8px 8px 0; background: #eaf2ff; box-shadow: 0 3px 10px rgba(38,75,147,.055); }
.my-ticket-thread-item.is-pending { opacity: .72; }
.my-ticket-thread-item:last-child { margin-bottom: 8px; }
.my-ticket-thread-item::before { content: ''; position: absolute; top: 50%; left: -21px; width: 8px; height: 8px; border: 3px solid #f8fafd; border-radius: 50%; background: #3a6edc; box-shadow: 0 0 0 1px #9db8e6; transform: translateY(-50%); }
.my-ticket-thread-item.is-customer { padding-left: 12px; border: 0; border-left: 4px solid #785399; background: #f1ebf7; box-shadow: 0 3px 9px rgba(73,51,105,.05); }
.my-ticket-thread-item.is-customer::before { background: #7c5a9d; box-shadow: 0 0 0 1px #ad95c4; }
.my-ticket-thread-item > div { display: flex; align-items: baseline; justify-content: space-between; gap: 12px; }
.my-ticket-thread-item strong { color: #194da9; font-size: 10px; font-weight: 850; letter-spacing: .12px; }
.my-ticket-thread-item.is-customer strong { color: #53336e; font-weight: 850; }
.my-ticket-thread-item span { color: #8794aa; font-size: 8.5px; font-weight: 600; }
.my-ticket-thread-item p { margin: 6px 0 0; color: #243b67; font-size: 11.5px; font-weight: 500; line-height: 1.58; white-space: pre-wrap; }
.my-ticket-thread-item.is-customer p { color: #40304f; font-weight: 500; }
.ticket-message-attachments { display: grid; grid-template-columns: repeat(3, 88px); gap: 8px; margin-top: 11px; }
.my-ticket-thread-item > .ticket-message-attachments { display: grid; justify-content: start; }
.ticket-message-attachment { width: 88px; height: 88px; display: block; margin: 0; overflow: hidden; border: 1px solid #d7e2f4; border-radius: 10px; background: #fff; }
.ticket-message-attachment img { width: 100%; height: 100%; display: block; object-fit: cover; }
.ticket-message-attachment span { display: none; }
.ticket-message-attachment { cursor: zoom-in; text-decoration: none; transition: border-color .18s ease, box-shadow .18s ease, transform .18s ease; }
.ticket-message-attachment:hover { border-color: #9db9eb; box-shadow: 0 8px 22px rgba(21,58,132,.14); transform: translateY(-1px); }

.ticket-image-lightbox {
  position: fixed; inset: 0; z-index: 200000;
  display: grid; grid-template-rows: 44px minmax(0,1fr); grid-template-columns: minmax(0,1fr);
  gap: 12px; align-items: stretch; justify-items: stretch; padding: clamp(20px,4vw,56px);
  background: rgba(4,10,34,.88);
  -webkit-backdrop-filter: blur(18px); backdrop-filter: blur(18px);
  opacity: 0; visibility: hidden; pointer-events: none;
  transition: opacity .24s ease, visibility .24s ease;
}
.ticket-image-lightbox.is-open { opacity: 1; visibility: visible; pointer-events: auto; }
.ticket-image-lightbox-content {
  position: relative; display: grid; place-items: center;
  width: 100%; height: 100%; min-width: 0; min-height: 0; pointer-events: none;
  transform: scale(.975); transition: transform .24s ease;
}
.ticket-image-lightbox.is-open .ticket-image-lightbox-content { transform: scale(1); }
.ticket-image-lightbox-image {
  position: absolute; inset: 0; display: block; width: auto; height: auto; margin: auto;
  max-width: 100%; max-height: 100%;
  object-fit: contain; border-radius: 16px; pointer-events: auto;
  image-rendering: auto;
  box-shadow: 0 30px 90px rgba(0,0,0,.48), 0 0 0 1px rgba(255,255,255,.12);
}
.ticket-image-lightbox-close {
  position: relative; z-index: 1; justify-self: end;
  width: 44px; height: 44px; padding: 0;
  display: grid; place-items: center;
  border: 1px solid rgba(255,255,255,.25); border-radius: 50%;
  color: #fff; background: rgba(15,31,92,.58);
  -webkit-backdrop-filter: blur(12px); backdrop-filter: blur(12px);
  cursor: pointer; transition: background .2s ease, transform .2s ease;
}
.ticket-image-lightbox-close:hover { background: rgba(30,63,145,.82); transform: scale(1.06); }
.ticket-image-lightbox-close:focus-visible { outline: 3px solid rgba(142,181,255,.72); outline-offset: 3px; }
.ticket-image-lightbox-close svg { width: 20px; height: 20px; }
body.ticket-image-lightbox-open { overflow: hidden; }

@media (max-width: 700px) {
  .ticket-image-lightbox { grid-template-rows: 40px minmax(0,1fr); gap: 8px; padding: 12px; }
  .ticket-image-lightbox-close { width: 40px; height: 40px; }
  .ticket-image-lightbox-image { border-radius: 10px; }
}
@media (prefers-reduced-motion: reduce) {
  .ticket-image-lightbox, .ticket-image-lightbox-content, .ticket-image-lightbox-close { transition: none; }
}
.my-ticket-reply { position: relative; z-index: 2; padding: 14px 18px 17px; border-top: 1px solid #e2e9f4; background: transparent; box-shadow: none; }
.my-ticket-reply::before { content: ''; position: absolute; right: 0; bottom: 100%; left: 0; height: 13px; background: linear-gradient(to top,rgba(255,255,255,.92),rgba(255,255,255,0)); pointer-events: none; }
.my-ticket-reply label { display: block; margin: 0 0 6px; color: #243663; font-size: 9.5px; font-weight: 750; }
.my-ticket-reply textarea { width: 100%; resize: vertical; min-height: 70px; padding: 10px 12px; border: 1px solid #d5e1f4; border-radius: 10px; outline: 0; color: #273a68; background: #fbfcff; font: inherit; font-size: 11.5px; line-height: 1.5; transition: border-color .16s, box-shadow .16s; }
.my-ticket-reply textarea:focus { border-color: #83a8eb; box-shadow: 0 0 0 3px rgba(58,110,220,.08); }
.ticket-attachment-control { min-height: 34px; display: flex; align-items: center; gap: 9px; margin-top: 8px; }
.ticket-attachment-button { height: 31px; display: inline-flex; align-items: center; gap: 7px; padding: 0 10px; border: 1px solid #d2def1; border-radius: 9px; color: #45639c; background: #f8faff; font: inherit; font-size: 9.5px; font-weight: 700; cursor: pointer; transition: color .16s, border-color .16s, background .16s; }
.ticket-attachment-button:hover { color: #1e55bc; border-color: #a9c1ea; background: #f1f6ff; }
.ticket-attachment-button svg { width: 14px; height: 14px; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
.ticket-attachment-preview { min-width: 0; max-width: 100%; display: flex; align-items: center; flex-wrap: wrap; gap: 7px; }
.ticket-attachment-preview[hidden] { display: none; }
.ticket-attachment-preview-item { min-width: 0; max-width: 220px; height: 34px; display: flex; align-items: center; gap: 8px; padding: 3px 5px 3px 3px; border: 1px solid #d9e3f3; border-radius: 9px; background: #fff; }
.ticket-attachment-preview-item img { width: 27px; height: 27px; flex: 0 0 auto; border-radius: 6px; object-fit: cover; }
.ticket-attachment-preview-item > span { overflow: hidden; color: #52668f; font-size: 9px; text-overflow: ellipsis; white-space: nowrap; }
.ticket-attachment-preview-item > button { width: 23px; height: 23px; display: grid; flex: 0 0 auto; place-items: center; padding: 0; border: 0; border-radius: 6px; color: #8190ad; background: transparent; font: inherit; font-size: 16px; cursor: pointer; }
.ticket-attachment-preview-item > button:hover { color: #b84040; background: #fff1f1; }
.my-ticket-reply-footer { min-height: 36px; display: flex; align-items: center; justify-content: space-between; gap: 14px; margin-top: 8px; }
.my-ticket-reply p { margin: 0; color: #c94747; font-size: 9.5px; }
.my-ticket-reply button { height: 34px; padding: 0 14px; border: 0; border-radius: 9px; color: #fff; background: linear-gradient(135deg,#1c3f91,#3a6edc); font-family: inherit; font-size: 10px; font-weight: 750; cursor: pointer; }
.my-ticket-reply .ticket-attachment-button { height: 31px; color: #45639c; border: 1px solid #d2def1; background: #f8faff; }
.my-ticket-reply .ticket-attachment-preview-item > button { height: 23px; padding: 0; color: #8190ad; background: transparent; }
.my-ticket-reply button:disabled { opacity: .6; cursor: wait; }
.my-ticket-closed-notice { margin: 10px 18px 17px; padding: 12px 14px; border: 1px solid #d8e0ed; border-radius: 10px; color: #667591; background: #f5f7fa; font-size: 10.5px; line-height: 1.55; text-align: center; }
.my-ticket-closed-notice[hidden] { display: none; }

.app-support-modal {
  font-family: 'Century Gothic','Outfit','Segoe UI',sans-serif;
}

.app-support-modal.is-success .support-close { display: none; }

.app-support-modal .support-dialog { width: min(780px,100%); }
@media (min-width: 1600px) {
  /* O layout geral cresce 10% nessa faixa. Neutraliza apenas o popup para
     que 100vh continue representando a altura física disponível, mantendo
     a largura visual anterior (780px × 1,10 = 858px). */
  .app-support-modal .support-dialog { width: min(858px,100%); zoom: .9090909; }
}
.app-support-modal .support-form { gap: 13px 16px; }
.app-support-modal .support-channel-options {
  grid-template-columns: repeat(3,minmax(0,1fr));
}

.app-support-modal .support-bug-guidance {
  display: grid;
  grid-template-columns: 42px minmax(0,1fr) auto;
  align-items: center;
  gap: 14px;
  padding: 15px 16px;
  border: 1px solid #eadcb7;
  border-radius: 14px;
  background: linear-gradient(110deg,#fffdf7,#fffaf0);
}
.app-support-modal .support-bug-guidance-icon { width: 42px; height: 42px; display: grid; place-items: center; border-radius: 12px; color: #a9750d; background: #fff0c9; box-shadow: inset 0 0 0 1px rgba(188,133,21,.08); }
.app-support-modal .support-bug-guidance-icon svg { width: 19px; height: 19px; fill: none; stroke: currentColor; stroke-width: 1.9; stroke-linecap: round; stroke-linejoin: round; }
.app-support-modal .support-bug-guidance strong { display: block; margin-bottom: 4px; color: #58431b; font-size: 13px; line-height: 1.2; }
.app-support-modal .support-bug-guidance p { max-width: 510px; margin: 0; color: #76643f; font-size: 11.5px; line-height: 1.5; }
.app-support-modal .support-bug-guidance a { min-height: 34px; display: inline-flex; align-items: center; justify-content: center; gap: 7px; padding: 0 12px; border: 1px solid rgba(47,101,210,.22); border-radius: 9px; color: #285cbd; background: rgba(255,255,255,.72); box-shadow: 0 3px 10px rgba(39,84,177,.06); font-size: 10.5px; font-weight: 750; white-space: nowrap; text-decoration: none; transition: color .16s, border-color .16s, background .16s, transform .16s; }
.app-support-modal .support-bug-guidance a::after { content: '\2192'; font-size: 13px; line-height: 1; transition: transform .16s; }
.app-support-modal .support-bug-guidance a:hover { color: #173f98; border-color: rgba(47,101,210,.38); background: #fff; transform: translateY(-1px); }
.app-support-modal .support-bug-guidance a:hover::after { transform: translateX(2px); }
.app-support-modal .support-bug-guidance a:focus-visible { outline: 3px solid rgba(58,110,220,.16); outline-offset: 2px; }
.app-support-modal .support-field select { width: 100%; height: 43px; padding: 0 36px 0 13px; border: 1px solid #dce6f8; border-radius: 11px; outline: 0; color: #14245c; background: #fbfcff; font: inherit; font-size: 12.5px; cursor: pointer; transition: border-color .18s, box-shadow .18s, background .18s; }
.app-support-modal .support-field select:focus { border-color: #82a6eb; background: #fff; box-shadow: 0 0 0 4px rgba(58,110,220,.08); }
.app-support-modal .support-field.has-error select { border-color: #dd7777; box-shadow: 0 0 0 3px rgba(210,70,70,.06); }
.app-support-modal .support-native-select { position: absolute; width: 1px !important; height: 1px !important; overflow: hidden; padding: 0 !important; margin: -1px; border: 0 !important; clip: rect(0,0,0,0); white-space: nowrap; pointer-events: none; }
.app-support-modal .support-custom-select { position: relative; z-index: 4; }
.app-support-modal .support-custom-select-trigger { width: 100%; height: 43px; display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 0 13px; border: 1px solid #dce6f8; border-radius: 11px; outline: 0; color: #14245c; background: #fbfcff; font: inherit; font-size: 12.5px; text-align: left; cursor: pointer; transition: border-color .18s, box-shadow .18s, background .18s; }
.app-support-modal .support-custom-select-trigger:hover { border-color: #b9cdef; background: #fff; }
.app-support-modal .support-custom-select-trigger:focus-visible,
.app-support-modal .support-custom-select.is-open .support-custom-select-trigger { border-color: #82a6eb; background: #fff; box-shadow: 0 0 0 4px rgba(58,110,220,.08); }
.app-support-modal .support-custom-select-trigger svg { width: 17px; height: 17px; flex: 0 0 17px; fill: none; stroke: #4269b4; stroke-width: 2.1; stroke-linecap: round; stroke-linejoin: round; transition: transform .2s ease; }
.app-support-modal .support-custom-select.is-open .support-custom-select-trigger svg { transform: rotate(180deg); }
.app-support-modal .support-custom-select-menu { position: absolute; z-index: 20; top: calc(100% + 7px); right: 0; left: 0; padding: 6px; overflow: auto; border: 1px solid #d5e1f4; border-radius: 12px; background: rgba(255,255,255,.98); box-shadow: 0 16px 36px rgba(18,49,116,.18), inset 0 1px 0 #fff; animation: support-select-open .18s cubic-bezier(.22,1,.36,1) both; }
.app-support-modal .support-custom-select-menu[hidden] { display: none; }
.app-support-modal .support-custom-select-menu button { position: relative; width: 100%; min-height: 36px; display: flex; align-items: center; padding: 7px 34px 7px 11px; border: 0; border-radius: 8px; color: #243765; background: transparent; font: inherit; font-size: 11.5px; text-align: left; cursor: pointer; transition: color .14s, background .14s; }
.app-support-modal .support-custom-select-menu button:hover,
.app-support-modal .support-custom-select-menu button:focus-visible { color: #17479f; background: #edf4ff; outline: 0; }
.app-support-modal .support-custom-select-menu button[aria-selected="true"] { color: #17479f; background: #e7f0ff; font-weight: 750; }
.app-support-modal .support-custom-select-menu button[aria-selected="true"]::after { content: '\2713'; position: absolute; right: 12px; color: #3470dd; font-size: 13px; font-weight: 800; }
.app-support-modal .support-field.has-error .support-custom-select-trigger { border-color: #dd7777; box-shadow: 0 0 0 3px rgba(210,70,70,.06); }
@keyframes support-select-open { from { opacity: 0; transform: translateY(-5px); } to { opacity: 1; transform: translateY(0); } }
.app-support-modal .support-bug-detail textarea { min-height: 112px; }
.app-support-modal .support-consent[aria-hidden="true"] { display: none; }
.app-support-modal .support-contact-region { height: 0; min-height: 0; overflow: hidden; opacity: 0; transition: opacity .22s ease; }
.app-support-modal .support-contact-region[data-channel="email"],
.app-support-modal .support-contact-region[data-channel="whatsapp"] { opacity: 1; }
.app-support-modal .support-contact-region-inner { min-height: 0; display: grid; gap: 10px; }
.app-support-modal .support-contact-field:not([hidden]),
.app-support-modal .support-consent.is-visible { animation: support-contact-reveal .32s cubic-bezier(.22,1,.36,1) both; }

/* O formulário acompanha o modo noturno do produto sem perder a
   aparência clara e familiar que ele já tem na landing. */
body.dark .app-support-modal .support-backdrop {
  background: rgba(2,7,25,.76);
}

body.dark .app-support-modal .support-dialog {
  border-color: rgba(132,169,239,.2);
  background: linear-gradient(155deg,#111c3a 0%,#16254a 100%);
  box-shadow: 0 28px 80px rgba(0,0,0,.55), inset 0 1px 0 rgba(255,255,255,.04);
}
body.dark .app-support-modal .support-form-view { scrollbar-color: rgba(151,177,224,.48) transparent; }
body.dark .app-support-modal .support-form-view::-webkit-scrollbar-thumb { background-color: rgba(151,177,224,.48); }
body.dark .app-support-modal .support-form-view::-webkit-scrollbar-thumb:hover { background-color: rgba(176,199,240,.68); }

body.dark .app-support-modal .support-bug-guidance { border-color: rgba(218,179,91,.24); background: rgba(167,119,22,.08); }
body.dark .app-support-modal .support-bug-guidance-icon { color: #f1c15e; background: rgba(212,156,44,.13); }
body.dark .app-support-modal .support-bug-guidance strong { color: #f2dfb4; }
body.dark .app-support-modal .support-bug-guidance p { color: #bdae8c; }
body.dark .app-support-modal .support-bug-guidance a { color: #a9c5ff; border-color: rgba(145,181,255,.25); background: rgba(255,255,255,.055); box-shadow: none; }
body.dark .app-support-modal .support-bug-guidance a:hover { color: #fff; border-color: rgba(145,181,255,.42); background: rgba(255,255,255,.09); }

body.dark .app-support-modal .support-dialog::before {
  opacity: .42;
}

body.dark .app-support-modal .support-close {
  color: #8fa5cf;
  border-color: rgba(143,165,207,.2);
  background: rgba(255,255,255,.035);
}

body.dark .app-support-modal .support-close:hover {
  color: #fff;
  border-color: rgba(143,165,207,.38);
  background: rgba(255,255,255,.07);
}

body.dark .app-support-modal .support-header h2,
body.dark .app-support-modal .support-field > label,
body.dark .app-support-modal .support-channel-option strong,
body.dark .app-support-modal .support-success h2 {
  color: #f4f7ff;
}

body.dark .app-support-modal .support-header p,
body.dark .app-support-modal .support-consent,
body.dark .app-support-modal .support-success > p {
  color: #9caccc;
}
body.dark .app-support-modal .support-response-time { color: #a8b8d7; border-color: rgba(137,166,222,.2); background: rgba(255,255,255,.04); }
body.dark .app-support-modal .support-response-time > svg { stroke: #8fb3ff; }
body.dark .app-support-modal .support-response-time strong { color: #c9d9f8; }

body.dark .app-support-modal .support-field input,
body.dark .app-support-modal .support-field textarea,
body.dark .app-support-modal .support-field select,
body.dark .app-support-modal .support-channel-option,
body.dark .app-support-modal .support-protocol {
  color: #edf3ff;
  border-color: rgba(137,166,222,.18);
  background: rgba(255,255,255,.045);
}


body.dark .app-support-modal .support-field input::placeholder,
body.dark .app-support-modal .support-field textarea::placeholder,
body.dark .app-support-modal .support-channel-option small,
body.dark .app-support-modal .support-textarea-meta > span,
body.dark .app-support-modal .support-protocol span {
  color: #8292b2;
}

body.dark .app-support-modal .support-field input:focus,
body.dark .app-support-modal .support-field textarea:focus,
body.dark .app-support-modal .support-channel-option.is-selected {
  border-color: rgba(112,155,240,.58);
  background: rgba(74,113,196,.12);
  box-shadow: 0 0 0 4px rgba(58,110,220,.09);
}

body.dark .app-support-modal .support-custom-select-trigger { color: #edf3ff; border-color: rgba(137,166,222,.18); background: rgba(255,255,255,.045); }
body.dark .app-support-modal .support-custom-select-trigger:hover,
body.dark .app-support-modal .support-custom-select-trigger:focus-visible,
body.dark .app-support-modal .support-custom-select.is-open .support-custom-select-trigger { border-color: rgba(112,155,240,.58); background: rgba(74,113,196,.12); box-shadow: 0 0 0 4px rgba(58,110,220,.09); }
body.dark .app-support-modal .support-custom-select-trigger svg { stroke: #9bbaff; }
body.dark .app-support-modal .support-custom-select-menu { border-color: rgba(137,166,222,.24); background: #17264a; box-shadow: 0 18px 44px rgba(0,0,0,.38), inset 0 1px 0 rgba(255,255,255,.045); }
body.dark .app-support-modal .support-custom-select-menu button { color: #d9e4f8; }
body.dark .app-support-modal .support-custom-select-menu button:hover,
body.dark .app-support-modal .support-custom-select-menu button:focus-visible { color: #fff; background: rgba(82,127,217,.16); }
body.dark .app-support-modal .support-custom-select-menu button[aria-selected="true"] { color: #fff; background: rgba(82,127,217,.24); }
body.dark .app-support-modal .support-custom-select-menu button[aria-selected="true"]::after { color: #8eb4ff; }
body.dark .app-support-modal .support-success .support-eyebrow { color: #8fb3ff; }

body.dark .app-support-modal .support-channel-icon {
  color: #8db3ff;
  background: rgba(74,123,222,.16);
}

body.dark .app-support-modal .support-channel-option i,
body.dark .app-support-modal .support-checkbox {
  border-color: #687da6;
  background: #17284d;
}

body.dark .app-support-modal .support-channel-option.is-selected i {
  border-color: #6f9aef;
  background: #fff;
}

body.dark .app-support-modal .support-cancel {
  color: #aebddd;
  border-color: rgba(143,165,207,.24);
  background: rgba(255,255,255,.025);
}

body.dark .app-support-modal .support-cancel:hover {
  color: #fff;
  background: rgba(255,255,255,.065);
}

body.dark .app-support-modal .support-protocol strong { color: #9abaff; }

body.dark .app-support-menu {
  border-color: rgba(132,169,239,.24);
  background: #172548;
  box-shadow: 0 12px 36px rgba(0,0,0,.4), inset 0 1px 0 rgba(255,255,255,.04);
}

body.dark .app-support-menu button { color: #dfe8fb; }
body.dark .app-support-menu button:hover,
body.dark .app-support-menu button:focus-visible { color: #fff; background: rgba(120,158,232,.1); }
body.dark .app-support-menu svg { stroke: #82a9f5; }

body.dark .my-tickets-backdrop { background: rgba(2,7,25,.76); }
body.dark .my-tickets-dialog { border-color: rgba(132,169,239,.2); background: linear-gradient(155deg,#111c3a 0%,#16254a 100%); box-shadow: 0 28px 80px rgba(0,0,0,.55), inset 0 1px 0 rgba(255,255,255,.04); }
body.dark .my-tickets-header { border-color: rgba(132,169,239,.14); }
body.dark .my-tickets-heading h2,
body.dark .my-tickets-empty strong,
body.dark .my-tickets-error strong,
body.dark .my-ticket-detail h3 { color: #f3f6ff; }
body.dark .my-tickets-heading p,
body.dark .my-tickets-empty p,
body.dark .my-tickets-error p,
body.dark .my-tickets-loading p { color: #98a8c8; }
body.dark .my-tickets-close { color: #8fa5cf; border-color: rgba(143,165,207,.2); background: rgba(255,255,255,.035); }
body.dark .my-tickets-close:hover { color: #fff; border-color: rgba(143,165,207,.38); background: rgba(255,255,255,.07); }
body.dark .support-notification-badge { border-color: #101d43; background: #f05b73; }
body.dark .support-menu-notification-badge { background: #f05b73; }
body.dark .support-return-toast { color: #e8efff; border-color: rgba(130,167,239,.42); background: rgba(20,35,72,.98); box-shadow: 0 14px 34px rgba(0,0,0,.42); }
body.dark .support-return-toast::before { border-left-color: rgba(130,167,239,.42); }
body.dark .support-return-toast::after { border-left-color: rgba(20,35,72,.98); }
body.dark .support-return-toast-icon { color: #9bbaff; background: rgba(77,124,218,.16); }
body.dark .support-return-toast-copy strong { color: #a9c5ff; }
body.dark .support-return-toast-copy > span { color: #a5b3cf; }
body.dark .support-return-toast-close { color: #8495b7; }
body.dark .support-return-toast-close:hover,
body.dark .support-return-toast-close:focus-visible { color: #c4d6ff; background: rgba(112,155,240,.12); }
body.dark .my-tickets-table { border-color: rgba(137,166,222,.18); background: rgba(255,255,255,.035); box-shadow: 0 8px 26px rgba(0,0,0,.18); }
body.dark .my-tickets-table-head { color: #fff; background: linear-gradient(to right, #0a1540, #1c3f91, #3a6edc); }
body.dark .my-ticket-row { color: #dce5f8; border-color: rgba(137,166,222,.12); background: transparent; }
body.dark .my-ticket-row.has-notification { background: rgba(80,126,222,.1); box-shadow: inset 3px 0 #6794ee; }
body.dark .my-ticket-row-notification-tag { color: #b9cff9; border-color: rgba(117,159,239,.3); background: rgba(58,110,220,.16); box-shadow: none; }
body.dark .my-ticket-row-notification-tag::before { background: #79a2f1; }
body.dark .my-ticket-inline-notification,
body.dark .my-ticket-inline-notification > span { border-color: #172548; }
body.dark .my-tickets-notification-fab { border-color: #172548; }
body.dark .my-tickets-notification-fab > span:not(.my-tickets-notification-tooltip) { border-color: #172548; }
body.dark .my-ticket-row:hover,
body.dark .my-ticket-row:focus-visible { background: rgba(100,142,224,.08); }
body.dark .my-ticket-row-protocol { color: #8fb4ff; }
body.dark .my-ticket-row-subject { color: #eef3ff; }
body.dark .my-ticket-row-date { color: #91a0bd; }
body.dark .my-ticket-message { border-color: rgba(137,166,222,.17); background: rgba(255,255,255,.035); box-shadow: none; }
body.dark .my-ticket-response-time { color: #91a2c1; }
body.dark .my-ticket-response-time svg { stroke: #8fb3ff; }
body.dark .my-ticket-response-time strong { color: #b9cef5; }
body.dark .my-ticket-message > span { color: #8c9dbd; }
body.dark .my-ticket-message p { color: #d5dff3; }
body.dark .my-ticket-status.status-novo,
body.dark .my-ticket-status.status-em_atendimento { color: #9fc0ff; border-color: rgba(101,150,244,.38); background: rgba(58,110,220,.16); }
body.dark .my-ticket-status.status-em_correcao { color: #8bdce2; border-color: rgba(83,190,199,.38); background: rgba(23,132,142,.16); }
body.dark .my-ticket-status.status-aguardando_cliente { color: #d3b5ff; border-color: rgba(174,132,232,.38); background: rgba(126,79,190,.16); }
body.dark .my-ticket-status.status-resolvido { color: #87dbba; border-color: rgba(73,190,143,.36); background: rgba(30,139,99,.16); }
body.dark .my-ticket-status.status-encerrado { color: #aab7cf; border-color: rgba(160,177,207,.25); background: rgba(139,156,187,.1); }
body.dark .my-ticket-back { color: #b8caed; border-color: rgba(137,166,222,.22); background: rgba(17,31,66,.92); box-shadow: 0 8px 22px rgba(0,0,0,.24); }
body.dark .my-ticket-back:hover { color: #fff; border-color: rgba(137,166,222,.4); background: rgba(31,52,99,.96); }
body.dark .my-ticket-thread { border-color: transparent; background: transparent; box-shadow: none; }
body.dark .my-tickets-content,
body.dark .my-ticket-thread-messages { background: transparent; scrollbar-color: rgba(255,255,255,.22) rgba(255,255,255,.04); }
body.dark .my-tickets-content::-webkit-scrollbar-track,
body.dark .my-ticket-thread-messages::-webkit-scrollbar-track { background: rgba(255,255,255,.04); }
body.dark .my-tickets-content::-webkit-scrollbar-thumb,
body.dark .my-ticket-thread-messages::-webkit-scrollbar-thumb { background: rgba(255,255,255,.22); }
body.dark .my-tickets-content::-webkit-scrollbar-thumb:hover,
body.dark .my-ticket-thread-messages::-webkit-scrollbar-thumb:hover { background: rgba(255,255,255,.36); }
body.dark .my-ticket-thread-heading::before,
body.dark .my-ticket-thread-heading::after { background: rgba(137,166,222,.16); }
body.dark .my-ticket-thread-heading span { color: #94a5c6; }
body.dark .my-ticket-thread-empty { color: #8f9fbd; }
body.dark .ticket-history-loading { color: #9caccc; }
body.dark .ticket-history-spinner { border-color: rgba(255,255,255,.22); border-top-color: #fff; }
body.dark .my-ticket-thread-item { border-color: rgba(111,156,240,.38); border-left-color: #6795ee; background: rgba(48,91,178,.2); box-shadow: 0 3px 12px rgba(0,0,0,.13); }
body.dark .my-ticket-thread-item::before { border-color: #121f40; background: #6d9af0; box-shadow: 0 0 0 1px rgba(127,165,237,.55); }
body.dark .my-ticket-thread-item strong { color: #a9c7ff; }
body.dark .my-ticket-thread-item.is-customer { border-color: rgba(181,148,219,.38); border-left-color: #a17acb; background: rgba(128,92,171,.14); box-shadow: none; }
body.dark .my-ticket-thread-item.is-customer::before { background: #a17acb; box-shadow: 0 0 0 1px rgba(202,174,233,.48); }
body.dark .my-ticket-thread-item.is-customer strong { color: #dcccf0; }
body.dark .my-ticket-thread-item p { color: #e0e9fb; }
body.dark .my-ticket-thread-item.is-customer p { color: #ddd3e9; }
body.dark .my-ticket-closed-notice { border-color: rgba(255,255,255,.12); color: #a9b6cf; background: rgba(255,255,255,.045); }
body.dark .ticket-message-attachment { border-color: rgba(137,166,222,.2); background: rgba(255,255,255,.04); }
body.dark .ticket-message-attachment span { color: #9eacc6; }
body.dark .my-ticket-reply { border-top-color: rgba(137,166,222,.17); background: transparent; box-shadow: none; }
body.dark .my-ticket-reply::before { background: linear-gradient(to top,rgba(13,27,59,.95),rgba(13,27,59,0)); }
body.dark .my-ticket-reply label { color: #dce6fa; }
body.dark .my-ticket-reply textarea { color: #edf3ff; border-color: rgba(137,166,222,.18); background: rgba(255,255,255,.045); }
body.dark .my-ticket-reply .ticket-attachment-button { color: #b5c6e7; border-color: rgba(137,166,222,.22); background: rgba(255,255,255,.04); }
body.dark .ticket-attachment-preview-item { border-color: rgba(137,166,222,.2); background: rgba(255,255,255,.045); }
body.dark .ticket-attachment-preview-item > span { color: #b7c5df; }

@media (max-width: 760px) {
  .my-tickets-modal { align-items: end; padding: 10px; }
  .my-tickets-dialog { width: 100%; max-height: calc(100vh - 20px); border-radius: 20px; }
  .my-tickets-header { padding: 22px 20px 18px; }
  .my-ticket-back { padding-inline: 9px; }
  .my-tickets-content { min-height: 380px; padding: 20px; }
  .my-tickets-table { overflow-x: auto; }
  .my-tickets-table-head, .my-ticket-row { min-width: 740px; }
  .my-ticket-detail-top { flex-direction: column; gap: 13px; }
  .my-ticket-thread-messages { padding-right: 12px; padding-left: 30px; }
  .my-ticket-thread-item::before { left: -19px; }
  .my-ticket-thread-item { width: 100%; }
  .ticket-attachment-control { align-items: flex-start; flex-direction: column; }
  .ticket-attachment-preview { width: 100%; max-width: none; }
  .app-support-modal .support-channel-options { grid-template-columns: 1fr; }
  .app-support-modal .support-bug-guidance { grid-template-columns: 42px 1fr; }
  .app-support-modal .support-bug-guidance a { grid-column: 2; }
}

@media (max-width: 520px) {
  #fab-support { right: 18px; bottom: 18px; }
  .support-return-toast { right: 58px; width: min(310px,calc(100vw - 94px)); }
  .my-tickets-header { gap: 12px; }
  .my-tickets-heading p { display: none; }
  .my-ticket-back { width: 35px; height: 35px; justify-content: center; padding: 0; font-size: 0; }
}

@media (prefers-reduced-motion: reduce) {
  .support-return-toast { transition-duration: .01ms; }
  .support-return-toast.is-visible .support-return-toast-progress::before { animation: none; }
}

/* Harmoniza os dois fluxos de suporte com o cabeçalho institucional.
   Eles têm estruturas próprias e não podem herdar os recuos usados pelos
   popups operacionais menores. */
.my-tickets-dialog.planova-header-popup > .my-tickets-header.planova-popup-header {
  width: 100%;
  min-height: 112px;
  margin: 0 !important;
  padding: 24px 30px 31px !important;
  border-radius: 23px 23px 50% 50% / 23px 23px 13px 13px;
  background: linear-gradient(135deg,#10265f 0%,#1c3f91 56%,#2f66d4 100%) !important;
}
.my-tickets-dialog .my-tickets-header .my-tickets-heading h2 {
  margin-bottom: 3px;
  color: #fff !important;
  text-shadow: 0 1px 1px rgba(4,15,54,.2);
}
.my-tickets-dialog .my-tickets-header .my-tickets-heading p {
  color: rgba(255,255,255,.72) !important;
}
.my-tickets-dialog .my-tickets-header .my-tickets-icon {
  color: #1c3f91;
  background: rgba(255,255,255,.94);
  box-shadow: inset 0 1px 0 #fff,0 4px 12px rgba(4,13,45,.2);
}
.my-tickets-dialog .my-tickets-header .my-tickets-close,
.my-tickets-dialog .my-tickets-header .my-ticket-back {
  color: #fff !important;
  border-color: rgba(255,255,255,.32);
  background: rgba(255,255,255,.12);
  box-shadow: inset 0 1px 0 rgba(255,255,255,.12);
}
.my-tickets-dialog .my-tickets-header .my-tickets-close:hover,
.my-tickets-dialog .my-tickets-header .my-ticket-back:hover {
  color: #fff !important;
  border-color: rgba(255,255,255,.52);
  background: rgba(255,255,255,.2) !important;
}

.app-support-modal .support-form-view.planova-header-popup {
  margin-block: 0;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  scrollbar-gutter: auto;
  background: transparent;
}
.app-support-modal .support-form-view > .support-form {
  flex: 1 1 auto;
  min-height: 0;
  margin-right: -28px;
  padding-right: 28px;
  overflow-x: hidden;
  overflow-y: auto;
  overscroll-behavior: contain;
  scrollbar-width: thin;
  scrollbar-color: #aebfdf transparent;
}
.app-support-modal .support-form-view > .support-form::-webkit-scrollbar {
  width: 8px;
}
.app-support-modal .support-form-view > .support-form::-webkit-scrollbar-track {
  background: transparent;
}
.app-support-modal .support-form-view > .support-form::-webkit-scrollbar-button {
  width: 0;
  height: 0;
  display: none;
}
.app-support-modal .support-form-view > .support-form::-webkit-scrollbar-thumb {
  min-height: 42px;
  border: 2px solid transparent;
  border-radius: 999px;
  background: #aebfdf;
  background-clip: padding-box;
}
body.dark .app-support-modal .support-form-view > .support-form {
  scrollbar-color: rgba(151,177,224,.5) transparent;
}
body.dark .app-support-modal .support-form-view > .support-form::-webkit-scrollbar-thumb {
  background-color: rgba(151,177,224,.5);
}
.app-support-modal .support-form-view > .support-header.planova-popup-header {
  min-height: 214px;
  padding: 26px 58px 31px !important;
  border-radius: 23px 23px 50% 50% / 23px 23px 13px 13px;
  background: linear-gradient(135deg,#10265f 0%,#1c3f91 56%,#2f66d4 100%) !important;
}
.app-support-modal .support-form-view .support-header h2 {
  color: #fff !important;
  text-shadow: 0 1px 1px rgba(4,15,54,.2);
}
.app-support-modal .support-form-view .support-header > p {
  color: rgba(255,255,255,.72) !important;
}
.app-support-modal .support-form-view .support-header-icon {
  color: #1c3f91;
  background: rgba(255,255,255,.94) !important;
  box-shadow: inset 0 1px 0 #fff,0 4px 12px rgba(4,13,45,.2);
}
.app-support-modal .support-form-view .support-header-icon svg {
  width: 21px !important;
  height: 21px !important;
  fill: none !important;
  stroke: #1c3f91 !important;
  stroke-width: 1.9 !important;
  stroke-linecap: round;
  stroke-linejoin: round;
  opacity: 1 !important;
}
.app-support-modal .support-form-view .support-close {
  position: absolute !important;
  z-index: 6;
  top: 18px !important;
  right: 22px !important;
  left: auto !important;
  width: 38px;
  height: 38px;
  margin: 0;
  color: #fff !important;
  border-color: rgba(255,255,255,.32);
  background: rgba(255,255,255,.12);
  box-shadow: inset 0 1px 0 rgba(255,255,255,.12);
  transform: none !important;
}
.app-support-modal .support-form-view .support-close:hover {
  color: #fff !important;
  border-color: rgba(255,255,255,.52);
  background: rgba(255,255,255,.2) !important;
}
.app-support-modal .support-form-view .support-response-time {
  color: rgba(255,255,255,.82);
  border-color: rgba(255,255,255,.28);
  background: rgba(255,255,255,.12);
  box-shadow: inset 0 1px 0 rgba(255,255,255,.08);
}
.app-support-modal .support-form-view .support-response-time > svg {
  stroke: #fff;
}
.app-support-modal .support-form-view .support-response-time strong {
  color: #fff;
}

@media (max-width: 760px) {
  .my-tickets-dialog.planova-header-popup > .my-tickets-header.planova-popup-header {
    min-height: 104px;
    padding: 21px 20px 28px !important;
    border-radius: 19px 19px 50% 50% / 19px 19px 12px 12px;
  }
  .app-support-modal .support-form-view > .support-header.planova-popup-header {
    min-height: 206px;
    padding: 24px 48px 29px !important;
    border-radius: 19px 19px 50% 50% / 19px 19px 12px 12px;
  }
  .app-support-modal .support-form-view > .support-form {
    margin-right: -10px;
    padding-right: 10px;
  }
  .app-support-modal .support-form-view .support-close {
    top: 16px !important;
    right: 16px !important;
  }
}